Cookie Policy
During a visit to the website, cookies are placed on the hard drive of your computer or mobile device.
What are cookies?
A cookie is a small text file that we store on your computer or mobile device when you visit the website.
Cookies are commonly used to optimize website functionality, track the actions of website visitors, and store login information, among other purposes. There are different types of cookies that can be distinguished based on their origin, function, and lifespan.
You can learn more about cookies at www.aboutcookies.org.
Which cookies do we use and why?
First and foremost, we use "First party cookies." These are technical cookies used by the website with the aim of optimizing site functionality. For example, settings that the user has made during previous visits to the site, or a pre-filled form with data that the user has entered during previous visits.
We also use a number of "Third party cookies." These are technical cookies used by third parties to provide us with information about your browsing behavior and technical data.
What types of cookies are there and what are they used for?
We can categorize the cookies we use into four categories:
- Essential cookies
Essential cookies are necessary to make a website function. They enable basic functions such as page navigation, security, and loading time.
- Functional cookies
Functional cookies track information about your choices and preferences on a website. For example, they remember your language preference, login details, or the region you live in.
- Analytical cookies
Analytical cookies gather information about website visitors' behavior and the performance of the website. Based on the results, the website can be improved, providing visitors with a better user experience.
- Marketing cookies
Marketing cookies track the browsing behavior of website visitors and create a user profile based on that data. This profile is used to personalize the browsing experience and display personalized offers, advertisements, newsletters, and similar content that aligns with your interests.
How can you disable cookies?
You can disable, delete, or adjust the cookie settings, but please note that our website may not function optimally in that case. If you still want to change the cookie settings, you can use the help function of your browser to do so.
Internet Explorer http://windows.microsoft.com/en-us/windows7/block-enable-or-allow-cookies
Chrome http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Firefox http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari http://support.apple.com/kb/PH5042
Modifiability
Quality Production reserves the right to modify this cookie statement. This cookie policy was last updated on 04/05/2023.
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Privacy Policy
PRIVACY STATEMENT - QUALITY PRODUCTION BV Last updated on 05/05/2023.
The website www.qualityproduction.be (hereinafter referred to as the "Website") is owned by:
Quality Production BV (hereinafter "Quality Production," "We," and "Our") Transportlaan 9, 3600 Genk Belgium
VAT: BE 0430.629.025
Phone: +32 (0)89 500 510
Email: privacy@qualityproduction.be
At Quality Production, we value your privacy. We respect and protect your privacy and want you to feel comfortable when visiting our website. Therefore, we want to inform you in an open and transparent manner about the use of your personal data.
- Why this privacy policy?
Through this Privacy Policy, we provide you with an insight into the information we have collected about you. As soon as you visit our website and make use of our services, you inevitably share personal data with us. This may include your name, date of birth, address, contact details, IP address, among others.
Through this personal data, we have the ability to identify you as a natural person. You are identifiable when we can establish a direct or indirect connection between one or more personal data and you as a natural person.
We promise to collect and use your personal data only within the legal limits and in accordance with the GDPR (Regulation 2016/679).
- Who has access to your personal data?
2.1. Data Controller
Quality Production is the "data controller" within the meaning of the GDPR. This means that we alone determine which personal data is collected, for what purposes we collect that personal data, and by what means we will process that personal data.
2.2. Processors
As the data controller, we are free to engage so-called "data processors." A processor is a natural or legal person who processes personal data on behalf of or at the request of the data controller. The processor always acts in accordance with the instructions of the data controller.
Quality Production relies on the following categories of processors:
Companies/organizations we have engaged for marketing purposes; Companies/organizations we have engaged for hosting purposes; Companies/organizations we have engaged for administrative purposes; Companies/organizations we have engaged for communication purposes; Companies/organizations we have engaged for security purposes; All the processors mentioned above are obligated - under the GDPR - to ensure the security and confidentiality of your personal data. We have concluded a data processing agreement with all our processors.
- What data do we collect?
We will only process personal data that we truly need to achieve the purposes for which we process them (see also Article 4).
We process the following categories of personal data:
Personal identification data (gender, name, first name, and date of birth); Contact details (residence, telephone number, and email address); Electronic identification data (IP address, cookies); We collect this personal data when you use our Website or make use of our services. Other personal data may still be collected at a later time.
Additionally, we use cookies to recognize the visitors of our Website and provide them with a personalized user experience, to remember their technical choices (e.g., language), and to identify and correct any errors on the Website.
- Why do we need your personal data?
We collect your personal data to provide you with an optimal, safe, and personalized user experience. As you use our Website and make use of our service and care provision more intensively, we will also collect more personal data. We have the right to temporarily suspend or completely cancel certain operations if your personal data is missing, incorrect, or incomplete.
Processing personal data is essential for the operation of our Website and the associated service and care provision.
We will only process personal data for the following specific purposes:
Customer management: customer administration, order management, deliveries, invoicing, support, complaint monitoring, and sending newsletters. When you visit our Website, we may also collect some data for statistical purposes. We need this data to optimize the use of our Website. This includes information such as which pages were visited, which content was found interesting, etc. By visiting the Website, you agree to the collection of data for statistical purposes as described above.
You always have the choice whether to share your personal data with us. In this way, you have a certain level of control. If certain personal data is incomplete or apparently incorrect, we have the right to temporarily or permanently postpone certain expected actions.
- Transfer of personal data?
Your personal data is processed for internal use within Quality Production. We can also reassure you: we will never sell, transfer, or disclose your personal data to third parties, except if you have given us your explicit consent in advance or if there is a legal obligation.
- Retention period of personal data?
We will retain your personal data for as long as necessary to achieve the purposes set out in Article 3. We will delete your personal data from our database as soon as we no longer need it to achieve these purposes or when you validly exercise your right to have your personal data deleted.
- What are your rights?
7.1 Guarantee of lawful and secure processing
Your personal data is always processed for legitimate purposes, as outlined in Article 3. They are collected and processed in an appropriate, relevant, and proportionate manner and are not retained for longer than necessary to achieve the stated purposes.
7.2 Right of access
If you prove your identity (e.g., by providing a copy of your identity card), we are happy to inform you about the personal data we hold about you and what we do with that information. The right of access is free of charge.
7.3 Right to erasure
You have the right to obtain the erasure of your personal data in the following cases:
When we no longer need your personal data for the stated purposes; When you withdraw your consent for the processing of your personal data, and there is no other legal basis that permits the processing of your personal data; When you have validly objected to the processing of your personal data; When your personal data is unlawfully processed; When we are required to delete your personal data based on a legal obligation. Please note that in certain cases, we may be required to retain your personal data for a certain period, even if you may prefer to be completely removed from our database.
7.4 Right to rectification
If the information we have about you is incorrect or incomplete, we can correct it upon your request. If certain personal data (e.g., your email address or phone number) is no longer up to date, please inform us.
7.5 Right to restriction
In some cases, you have the right to request the restriction of the processing of your personal data. This applies, for example, when there is a dispute regarding the accuracy of the data, when the data is necessary for a legal proceeding, or during the time required for Quality Production to determine whether you can validly exercise your right to erasure.
7.6 Right to object
You have the right to object at any time to the processing of your personal data for direct marketing purposes, profiling purposes, or purposes arising from our legitimate interests. We will no longer process your personal data unless we can demonstrate compelling legitimate grounds that override your right to object.
7.7 Right to data portability
You have the right to receive the personal data you have shared with us in a digitally readable standard format. Additionally, you may transfer or have those personal data transferred by us to another data controller, unless this is technically impossible.
7.8 Right to withdraw your consent
You have the right to withdraw your consent at any time, for example, when you have given consent for direct marketing or profiling purposes.
- How can you exercise your rights?
If you wish to exercise any of the aforementioned rights, you can send an email to privacy@qualityproduction.be or submit a written request along with proof of identity by mail to Quality Production, Transportlaan 9, 3600 Genk. We promise to provide a response within 1 month of receiving your request.
- Possibility of filing a complaint
9.1 Data Protection Authority
If you disagree with the way we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority. For Belgium, this can be done via the website of the Data Protection Authority.